Our plastic products are light in weight, good in quality, durable and have excellent chemical stability.
Our plastic are made of pure resin materials with safe ingredients and almost odorless.
All of our plastic products are recyclable, which can be recycled and reused, meeting the definition of recyclable waste.
For kitchen supplies, our plastic products are food grade safe, so you can buy and use them with confidence.
Monday-Friday 9 am-7 pm EST, Saturday-Sunday 9 am-5 pm EST.
We support square payment, and the optional card types are American Express, VISA, Master Card, and JCB.
If you have created a login with us, you may track your order directly on your account by logging in here and visiting the order status page.
Once your payment is approved, you will receive an order confirmation e-mail. You will also receive a second e-mail (which may take up to 48 hours) once your order is shipped which will include your tracking number and a link to track your shipment.
If you want to modify any information about a “Pending” order, you can cancel such order and place a new order with the correct information.
Orders in the status of “Authorized”, ” Dispatched ” or “Delivered” cannot be canceled.
It’s OK. The first step is to contact our customer service as soon as possible. As long as the item has not shipped we can easily cancel your order, but there will be a 2% cancellation fee. In the event that your item has already shipped please refer to our return policy.
Occasionally, all or part of an order will be canceled. Order canceling usually occurs because of one of the following reasons:
- Out of stock product(s)
- Problems with processing payment information
- Problems with a shipping address
- Duplicate orders
If your order is canceled, you will receive an email explaining the details. Refunds will be issued in the original form of payment.
Our biggest concern is that you are satisfied with your purchase. If it happens, please be sure to contact our customer service the first time, explain the damage and attach pictures. If your goods are partially damaged, we can replace them for free; If your goods are completely damaged, please reject them and contact our customer service for replacement or refund.
We take the utmost care to ensure that your order arrives in good condition. However, in the event that your order arrives damaged, please notify Kintzplastics immediately. If a claim against Kintzplastics is not made by the customer within 3 working days from delivery date, the company will constitute acceptance of goods and waiver of any damages, errors or shortages.
If there is a problem with your order, contact Customer Service at +(1)(518) 517-9028 (toll free).